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Ex-Libris Paris logo

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Shipping & Tracking

⏳ What is the production timeline for a custom order?

Each bespoke project is carefully illustrated by hand by Lauren, then engraved in our Parisian workshop. The timeline can vary slightly depending on the type of order and the time of year — but here’s what you can generally expect. After receiving yo

⏳ What is the production timeline for a semi-custom order?

Our semi-custom ex-libris stamps are a faster alternative to our fully custom designs. These stamps are based on existing illustrations from our collection and personalized with your name, initials, or phrase — perfect if you’re looking for something

📦 Shipping options and delivery times (France & international)

We ship worldwide from our Parisian atelier, and take great care in packaging each order beautifully and securely. Below, you’ll find an overview of our delivery options and estimated timelines — whether you're ordering from France, Europe, or beyond

📮 How can I track my order?

Every order shipped from our atelier includes tracking, so you can follow your parcel every step of the way, from Paris to your doorstep. Here’s how it works:. As soon as your parcel leaves our studio, you’ll receive an email with:. A tracking number

💳 Can I get a refund?

Because each piece we create is made specifically for you, we do not offer refunds on custom-made or made-to-order items. Each ex-libris, stamp, seal, or signet ring is:. Illustrated by hand. Designed to your personal brief. Engraved or produced spec

💔 What if my package gets lost or arrives damaged?

We take great care in packaging and shipping every order. All our parcels are sent with a tracking number so you can follow your shipment every step of the way.However, in rare cases, a parcel may be delayed, lost, or damaged during transit. Here’s w

🎁 How will my order be packaged?

Each order is carefully packaged to ensure it arrives safely and beautifully — whether it’s for you or a gift. Your stamp, seal, or signet ring will be inside of our signature Ex-Libris cotton pouches, and wrapped in gifting tissue paper, then placed