💔 What if my package gets lost or arrives damaged?Updated 4 months ago

We take great care in packaging and shipping every order. All our parcels are sent with a tracking number so you can follow your shipment every step of the way.
However, in rare cases, a parcel may be delayed, lost, or damaged during transit. Here’s what to do in each situation:

📮 If your package appears lost

• Check the tracking link sent to you by email (don’t forget to check your spam or promotions folder if you can’t find it).

• Contact your local post office — sometimes parcels are being held or have been delivered to a neighbor.

• Email us at [email protected] — we’ll help investigate and, if necessary, file a claim with the carrier.

In some cases, especially with international shipments, delays may occur due to customs or temporary postal disruptions.

📦 If your package arrives damaged

We take great care in packaging, but occasionally parcels can be damaged in transit. If this happens:

1. Take clear photos of the packaging and the damaged item as soon as you receive it.

2. Email us within 48 hours at [email protected] with the photos and a brief description of the issue.

3. We will assess the situation and, if the damage is confirmed, we’ll do our best to offer a solution: a replacement, repair, or another appropriate resolution depending on the case.