📮 How can I track my order?Updated 3 months ago

Every order shipped from our atelier includes tracking, so you can follow your parcel every step of the way, from Paris to your doorstep.

Here’s how it works:

1. When your order ships

As soon as your parcel leaves our studio, you’ll receive an email with:

• A tracking number

• A tracking link to follow the delivery in real time

Please make sure to check your spam or promotions folder if you don’t see the email within the expected timeframe.

2. Which carrier will deliver my order?

We use the following carriers, depending on your destination and delivery option:

• France: Colissimo (La Poste)

• Europe: Colissimo International or international tracked mail

• International: La Poste International, and FedEx Express on request

You can always reply to your confirmation email if you’d like to know which carrier has been assigned to your shipment.

3. What if I haven’t received my tracking info?

If it’s been more than 10 business days since your order and you haven’t received a tracking number:

• First, check your inbox and spam folder

• Then, feel free to email us at [email protected] — we’ll send it to you right away

4. What if my parcel seems delayed?

Occasionally, shipments may be delayed due to customs, weather, or postal backlogs — especially during busy periods. If your tracking hasn’t updated for several days or you’re concerned, don’t hesitate to contact us. We’ll look into it and help resolve the issue.

For fully bespoke Ex-Libris stamps: we engrave & ship your order only once you have approved our design proposal.

✉️ Questions?

We’re here to help. If you have any doubts about the status of your shipment, just write to us at [email protected] — we’ll be happy to assist.